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[Portal] Link to the help desk with known details prefilled - #5990

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tung2744 merged 2 commits into
authgear:mainfrom
fungc-io:helpdesk-update
Oct 15, 2026
Merged

tung2744 merged 2 commits into
authgear:mainfrom
fungc-io:helpdesk-update

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@fungc-io

@fungc-io fungc-io commented Oct 13, 2026 •

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The project limit notice (Projects page) and the SMS/WhatsApp countries notice (Login methods → Phone) linked to go.authgear.com/portal-support with no details. They now pass what the portal already knows, so the help desk form opens filled in:

https://go.authgear.com/portal-support?project=<project ID>&email=<email>&name=<full name>&purpose=<slug>

Notice purpose project
Project limit reached project-limit — (no project yet)
SMS/WhatsApp to other countries sms-otp plain project ID
  • Unknown values are left out, not sent empty.
  • makeHelpDeskURL (portal/src/util/helpDesk.ts) also accepts resume-suspended and other, for notices that don't exist yet.
  • The Phone tab reads the viewer from the Apollo cache the header already fills, so it adds no extra request.

Note for reviewers: the user's email and name travel as URL parameters.

Replace the go.authgear.com/portal-support link in the project limit and
SMS/WhatsApp country notices with the help desk form, passing the project
ID, email, name and purpose when known.
@fungc-io
fungc-io requested a review from tung2744 October 13, 2026 10:03
The short link forwards the query string, so the help desk target stays
changeable without a portal release.
@tung2744 tung2744 self-assigned this Oct 14, 2026
@tung2744
tung2744 merged commit 070f5a7 into authgear:main Oct 15, 2026
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2 participants