UITapGestureRecognizer Not Working on UIStackView Labels After Adding JWPlayer SDK

[FaridMontieli]

Hello,
I've encountered an issue after integrating the JWPlayer SDK into my iOS project via SPM. The problem arises with UITapGestureRecognizer when applied to a UIStackView.

In my UI, the UITapGestureRecognizer is added to the UIStackView, which contains both UILabels and UIImageViews. After adding the JWPlayer SDK, the gesture recognizer still works correctly on the images (UIImageViews), but it no longer responds when tapping on the labels (UILabels) within the same stack.

This behavior occurs consistently and only after the SDK is integrated, leading me to believe that something in the SDK is interfering with gesture recognition on the labels.

Please let me know if this is a known issue or if there is a potential workaround. Your assistance would be greatly appreciated.

Thank you!

[RoblesJ]

Hello @AmitaiB, @david-almaguer

I’m reaching out to express serious concerns about the state of support and maintenance for the JWKPlayer SDK. It's discouraging to see that several issues, some dating as far back as March 2024, have not received any response or resolution. The lack of attention to these problems is impacting the usability of your SDK, especially for those of us who rely on it in professional environments.

I have encountered this same issue i am having reported over a month ago, specifically with stack views that haven’t been set to allow user interaction—yet functioned correctly prior to integrating your SDK. This suggests that the SDK is introducing breaking changes to basic UI elements, which is unacceptable in production-level code.

My employer, who is currently paying for JWK services, expects us to integrate your SDK smoothly. However, given the lack of support, updates, and issue resolution, I am compelled to advise against its continued use unless this is addressed promptly. It is not reasonable for us to restructure our codebase around flaws introduced by third-party software, especially when there has been no clear communication or timely fixes provided.

I strongly urge you to acknowledge these issues and offer immediate support to resolve them. This situation is quickly becoming untenable for teams like mine that are working under tight deadlines and expectations.

Thank you for your attention to this matter.

Best regards,
Julio Robles
SR iOS Developer